Cancellation and Refund Conditions

Cancellation and Refund Conditions

CANCELLATION AND RETURN CONDITIONS

  1. General Information
    This text explains the cancellation and return processes of products and/or services purchased through estore.hubek.com.tr, which is operated by Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation). Unless otherwise stated, the provisions of the Consumer Protection Law No. 6502 and the relevant regulations apply.
  2. Cancellation Conditions
  1. Order Cancellation (Physical Products):
    • If the BUYER wishes to cancel their order after the payment stage, before the product is shipped, they can contact estore@hubek.com.tr or +90 212 711 66 66 to submit their order cancellation request.
    • When the order cancellation is approved, the refund will be made through the channel from which the payment was received, and this process may take 3-14 business days according to the procedures of the banks.
  2. Event/Training Cancellation:
    • The BUYER may cancel their order 14 days after the event or training date they will attend. cancellation request can be made up to 12 days in advance.
    • After the requested cancellation is evaluated by the SELLER, the result is notified to the BUYER in writing or via e-mail. If the cancellation is accepted, the payment refund will be made within the periods and methods specified in the contract.
    • In cancellation applications made within a shorter period than the specified period, there may be no partial refund or cancellation right. (Institutional costs are taken into account in organized services such as flight, accommodation, lesson program, etc.)
  3. Service Has Started to be Performed:
    • If the service (online education, lesson, seminar, etc.) has started with the BUYER’s approval before the cancellation period expires, the legal withdrawal right exceptions may come into play. In this case, the cancellation/return conditions are evaluated according to the conditions in the distance sales contract or service contract previously concluded between the BUYER and the SELLER.
  1. Return Conditions (Physical Products)
  1. Right of Withdrawal:
    • The BUYER may exercise the right of withdrawal for the physical product purchased within 14 (fourteen) days without giving any reason and without paying any penalty.
    • In order to exercise the right of withdrawal, it is sufficient for the BUYER to notify the SELLER in writing or via permanent data storage (e-mail, fax, etc.).
  2. Status of the Product to be Returned:
    • The product to be returned must be complete with its original box, packaging and all accessories. is expected.
    • If the product is assembled, used, damaged or has a condition that prevents it from being resold, the BUYER’s right to return may be restricted or the return request may be rejected.
  3. Return Shipping and Fees:
    • If the BUYER returns the product through the SELLER’s contracted cargo company, the cargo fee may be covered by the SELLER (in accordance with your institution’s policy). If another cargo company is used, the cargo fee may be the BUYER’s responsibility.
    • After the returned product is examined by the SELLER, the refund will be made to the BUYER within 14 days at the latest. The reflection of the return fee to the BUYER’s account may vary depending on the process differences arising from the bank.
  4. Defective / Damaged Products:
    • When the BUYER detects that the product received is defective or damaged, he/she must immediately notify the SELLER.
    • The requested replacement, repair or return transactions regarding the defective or damaged product are carried out within the framework of the optional rights in the Consumer Protection Law.
  1. Return Conditions (Services, Events and Training Programs)
  1. Right of Withdrawal and Exceptions:
    • If the BUYER purchases services such as training or events, he/she can generally benefit from the 14 (fourteen) day right of withdrawal. However, this right may not apply if the event date is very short, the performance of the service has started or other exceptions listed in the law are in question.
    • For example, if the date determined for the “Become a pilot for 1 day” event has been chosen by the BUYER and preparations for the event have been made, cancellation or refund requests may need to be made a certain period of time in advance in accordance with the program calendar.
  2. Education Package Contents:
    • If all or part of the relevant lessons/documents have been made available for access at the moment the education packages (online lessons, theoretical training, flight simulation, etc.) have been defined in the BUYER’s account and made available for use, the right to refund may be restricted.
    • In these cases, the BUYER must be clearly informed prior to purchase and in the contract about how the right of withdrawal will be affected by the start of performance.
  3. Return Process and Documents:
    • BUYER shall notify the cancellation/return request to estore@hubek.com.tr or +90 212 711 66 66.
    • SELLER shall evaluate the request and respond to BUYER in writing or via e-mail. If the return is approved, the fee will be refunded to the BUYER within 14 days at the latest.
  1. Fee Refund
  1. Refund According to Payment Method:
    • Payments made by credit card will be made to the credit card or bank card again after the return is approved.
    • Payments made by EFT/Bank Transfer will be refunded to the bank account provided by the BUYER.
  2. Refund Period:
    • The refund period starts from the SELLER’s approval of the cancellation or refund request and is completed within 14 days at the latest.
    • Due to the processes and procedures of banks, it takes 3-14 business days for the refund amount to be reflected in the BUYER’s account. may vary between.
  1. Contact Information

Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation)
Address: Yakuplu mh. Hürriyet blv. Skyport Residence No:1/64 Beylikdüzü/İstanbul
Phone: +90 212 711 66 66
E-mail: estore@hubek.com.tr

  1. Authorized Authority and Dispute Resolution
  • In transactions made as a consumer, consumers may apply to provincial/district consumer arbitration committees or consumer courts.
  • These conditions are subject to the laws of the Republic of Turkey and Istanbul Courts and Enforcement Offices are authorized to resolve disputes.