Last Updated: [Day/Month/Year]

1. INTRODUCTION

This Information Text has been prepared in accordance with the Personal Data Protection Law No. 6698 (“KVKK”) to inform about the purposes, methods, legal reasons and rights of data owners of personal data obtained through estore.hubek.com.tr (hereinafter referred to as the “Site” or “Company”) operated by Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation).

2. DATA CONTROLLER

Data Controller as per KVKK:
Title: Fly Jet Aviation Education and Space Technologies LTD. ŞTİ.
Brand/School Name: HUBEK Aviation
Address: Yakuplu mh. Hürriyet blv. Skyport Residence No:1/64 Beylikdüzü/İstanbul
Phone: +90 212 711 66 66
E-mail: estore@hubek.com.tr

3. YOUR PERSONAL DATA PROCESSED

3.1. Site Membership and Order Data

• Name, Surname, Email address, Phone number
• Delivery address, Billing address
• Membership information such as username and password

3.2. Payment Information

• Card/bank information is directly received by the secure payment infrastructure (3rd party payment provider) and is not stored on the Company servers.
• Financial data such as payment confirmation or billing information.

3.3. Technical Data

• Site usage information such as IP address, browser information, cookie records, log records, access date and time.

3.4. Communication / Support Data

• Communication forms on the Site, support requests, call center records, etc. Message, comment or complaint content obtained through.

3.5. Education/Event Registration Data

• Identity information required for services such as high school summer/winter school, “1-day pilot” event, ATPL modular training, etc., guardian/parent information (for minors), professional information and the like.

The scope of personal data collected may vary depending on the information you provide as a BUYER or member, the services you use and your activities on the Site.

4. PURPOSES OF PROCESSING PERSONAL DATA

Your personal data may be processed for the following purposes within the framework of Articles 5 and 6 of the KVKK:

1. Sales and Service Processes:
   • Receiving product/service orders, receiving payments, conducting invoicing and delivery processes
   • Making and planning training/event reservations
2. Customer Relations and Communication:
   • Responding to customer/student requests, providing support services
   • Making campaign, announcement, event notifications (with your approval)
3. In Fulfillment of Legal Obligations To be brought:
   • Performing data sharing or storage obligations within the framework of relevant legislation, supervisory authority requests or judicial authorities
4. Operational Improvement and Security:
   • Improving the site experience and product/service quality
   • Implementing security and fraud prevention measures
5. Marketing and Advertising (Optional):
   • Planning promotion, campaign and advertising activities regarding our products and services if you give your explicit consent

5. TRANSFER OF PERSONAL DATA

1. Service Providers and Business Partners:
   • Data required for the performance of the service may be shared with third parties such as payment infrastructure providers, cargo/logistics companies, customer relations or marketing automation providers.
2. Legal Obligations and Official Institutions:
   • Personal data may be shared upon the request of courts or regulatory institutions within the framework of relevant legislation or legal processes.
3. Institutional Changes:
   • In cases of restructuring such as company mergers, divisions, transfers, personal data may be transferred to the new organization or related parties.

6. METHOD AND LEGAL REASON FOR COLLECTING PERSONAL DATA

Your personal data, Transactions you make through estore.hubek.com.tr are processed electronically through membership or order forms, communication/support channels, cookies and similar digital technology tools. collected in the environment. In some cases, data can also be obtained from physical environments such as face-to-face or telephone.

• Legal Reasons:
  • Performance of the contract (e.g., provision of the purchased service)
  • Prescribed by law (tax legislation, commercial law, consumer law, civil aviation legislation, etc.)
  • Legitimate interest (Ensuring site security, preventing fraud, etc.)
  • Explicit consent (Marketing activities, special personal data, etc.)

7. DATA STORAGE PERIOD

Your personal data is stored for the period required by the processing purposes and in accordance with the statute of limitations/storage periods stipulated by the relevant legislation. When these periods expire, personal data will be deleted, destroyed or made anonymous.

8. RIGHTS OF THE DATA OWNER

According to Article 11 of the KVKK, data owners can apply to our Company and exercise the following rights:

1. Learn whether your personal data is processed
2. If processed, request information about it
3. Learn the purpose of processing and whether it is used in accordance with its purpose
4. Learn the third parties to whom the data is transferred in Turkey or abroad
5. Request correction of incomplete or incorrect processing
6. Request deletion or destruction within the framework of the conditions stipulated in the KVKK
7. Request notification of correction or deletion to third parties to whom the data is transferred
8. Object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems
9. Damage due to unlawful processing to request compensation for damages in case of damages

9. APPLICATION METHODS

As a data owner, you can apply to exercise your rights above or request information on any subject by verifying your identity through the following communication channels:

Data Controller: Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation)
Address: Yakuplu mh. Hürriyet blv. Skyport Residence No:1/64 Beylikdüzü/İstanbul
E-mail: estore@hubek.com.tr
Phone: +90 212 711 66 66

Your applications will be reviewed within the periods specified in the KVKK and relevant legislation and will be answered in writing or electronically as soon as possible.

10. UPDATES AND CHANGES

This Disclosure Text may be updated depending on legal requirements and Company policy changes. If an update is made, the new text will be published on the Site and the last update date will be indicated at the top.

Last Updated: 27.12.2024

1. LOGIN

This Cookie Policy (“Policy”); explains how the cookie data obtained from users (hereinafter referred to as “Visitor” or “User”) through estore.hubek.com.tr (hereinafter referred to as the “Site”) operated by Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation) is collected, used and protected. This Policy has been prepared within the framework of the Law on the Protection of Personal Data No. 6698 (KVKK) and other relevant legislation.

2. WHAT ARE COOKIES?

Cookies are small text files sent to your browser (e.g. Chrome, Safari, Firefox) by a website and stored on your device (computer, smartphone or tablet). Cookies allow a website to remember visitor preferences and personalize the experience.

3. WHAT TYPES OF COOKIES DO WE USE?

1. Session Cookies
   • These cookies are valid for the duration of your visit to the Site and are automatically deleted when you close your browser. Session cookies enable basic functions, such as remembering your login details or shopping cart operations.
2. Persistent Cookies
   • They are cookies that are stored in your browser or device for a certain period of time or until you manually delete them. They store your user preferences (language, region selection, etc.), remember these preferences when you revisit the Site, and personalize your experience.
3. Analysis/Performance Cookies
   • They collect data about how you use the Site (such as which pages you view, the duration of your visit, your click behavior). This data is usually anonymized and used for statistical purposes; Helps to improve the performance, content and design of the Site.
4. Advertising/Targeting Cookies
   • These are cookies placed by the Site or third-party advertising networks to provide advertisements that are relevant to your interests. User’s visit history and interest information can be analyzed to display more relevant content and advertisements to you.
5. Third Party Cookies
   • Our Site may also use cookies from social media plugins (e.g. Facebook, Instagram, LinkedIn, etc.) or external service providers (e.g. Google Analytics, payment infrastructure providers). The data collected through these cookies is subject to the relevant third party’s own privacy and cookie policies.

4. PURPOSES OF USING COOKIES

• To Provide Basic Functionality of the Site: To be able to perform basic functions such as logging in, shopping cart transactions, and filling out forms.
• Performance and Analysis: To compile statistical data such as visit numbers, visit duration, and click behavior to improve user experience.
• Personalization: To remember user preferences (language, location, themes, etc.) and improve your experience on your next visit.
• Advertising and Marketing: To present advertisements that are suitable for your interests, inform about campaigns, or customize the content displayed on the Site to the user.
• Security and Fraud Prevention: To increase site security, prevent fraudulent transactions and unauthorized access.

5. MANAGEMENT OF COOKIES AND USER PREFERENCES

1. Browser Settings:
   • You can prevent cookies from being saved or choose to receive a warning before cookies are stored using your browser’s settings.
   • You can remove previously placed cookies from the history data clearing section of your browser.
   • These settings may vary depending on the browser you use (e.g. Chrome, Safari, Firefox, Edge, etc.). For more information, please visit your browser’s help or settings menu.
2. Disabling Third Party Cookies:
   • If you wish to disable certain types of cookies, such as advertising cookies or analytics cookies, you may use the “cookie preference” pages or opt-out mechanisms provided by the relevant third party service provider.
3. Consequences of Limiting Cookie Use:
   • Disabling certain cookies may prevent you from using certain features of the Site. For example, if you disable session cookies, your membership login You may not be able to use the website or shopping cart properly.

6. PERSONAL DATA PROTECTION

Data collected through cookies is processed and stored in accordance with KVKK No. 6698 and relevant legislation. You can review our KVKK Information Text for detailed information on the protection of personal data.

7. UPDATING THE POLICY

This Policy may be updated depending on changes in cookie technologies or legislation. The current version is published on the Site under the title “Cookie Policy” and the “Last Updated Date” is indicated at the top.

If you have any questions or requests, please contact us:

Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation)
Address: Yakuplu mh. Hürriyet blv. Skyport Residence No:1/64 Beylikdüzü/İstanbul
Phone: +90 212 711 66 66
E-mail: estore@hubek.com.tr

1. General Information
   This text explains the cancellation and return processes of products and/or services purchased through estore.hubek.com.tr, which is operated by Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation). Unless otherwise stated, the provisions of the Consumer Protection Law No. 6502 and the relevant regulations apply.
2. Cancellation Conditions

1. Order Cancellation (Physical Products):
   • If the BUYER wishes to cancel their order after the payment stage, before the product is shipped, they can contact estore@hubek.com.tr or +90 212 711 66 66 to submit their order cancellation request.
   • When the order cancellation is approved, the refund will be made through the channel from which the payment was received, and this process may take 3-14 business days according to the procedures of the banks.
2. Event/Training Cancellation:
   • The BUYER may cancel their order 14 days after the event or training date they will attend. cancellation request can be made up to 12 days in advance.
   • After the requested cancellation is evaluated by the SELLER, the result is notified to the BUYER in writing or via e-mail. If the cancellation is accepted, the payment refund will be made within the periods and methods specified in the contract.
   • In cancellation applications made within a shorter period than the specified period, there may be no partial refund or cancellation right. (Institutional costs are taken into account in organized services such as flight, accommodation, lesson program, etc.)
3. Service Has Started to be Performed:
   • If the service (online education, lesson, seminar, etc.) has started with the BUYER’s approval before the cancellation period expires, the legal withdrawal right exceptions may come into play. In this case, the cancellation/return conditions are evaluated according to the conditions in the distance sales contract or service contract previously concluded between the BUYER and the SELLER.

3. Return Conditions (Physical Products)

1. Right of Withdrawal:
   • The BUYER may exercise the right of withdrawal for the physical product purchased within 14 (fourteen) days without giving any reason and without paying any penalty.
   • In order to exercise the right of withdrawal, it is sufficient for the BUYER to notify the SELLER in writing or via permanent data storage (e-mail, fax, etc.).
2. Status of the Product to be Returned:
   • The product to be returned must be complete with its original box, packaging and all accessories. is expected.
   • If the product is assembled, used, damaged or has a condition that prevents it from being resold, the BUYER’s right to return may be restricted or the return request may be rejected.
3. Return Shipping and Fees:
   • If the BUYER returns the product through the SELLER’s contracted cargo company, the cargo fee may be covered by the SELLER (in accordance with your institution’s policy). If another cargo company is used, the cargo fee may be the BUYER’s responsibility.
   • After the returned product is examined by the SELLER, the refund will be made to the BUYER within 14 days at the latest. The reflection of the return fee to the BUYER’s account may vary depending on the process differences arising from the bank.
4. Defective / Damaged Products:
   • When the BUYER detects that the product received is defective or damaged, he/she must immediately notify the SELLER.
   • The requested replacement, repair or return transactions regarding the defective or damaged product are carried out within the framework of the optional rights in the Consumer Protection Law.

4. Return Conditions (Services, Events and Training Programs)

1. Right of Withdrawal and Exceptions:
   • If the BUYER purchases services such as training or events, he/she can generally benefit from the 14 (fourteen) day right of withdrawal. However, this right may not apply if the event date is very short, the performance of the service has started or other exceptions listed in the law are in question.
   • For example, if the date determined for the “Become a pilot for 1 day” event has been chosen by the BUYER and preparations for the event have been made, cancellation or refund requests may need to be made a certain period of time in advance in accordance with the program calendar.
2. Education Package Contents:
   • If all or part of the relevant lessons/documents have been made available for access at the moment the education packages (online lessons, theoretical training, flight simulation, etc.) have been defined in the BUYER’s account and made available for use, the right to refund may be restricted.
   • In these cases, the BUYER must be clearly informed prior to purchase and in the contract about how the right of withdrawal will be affected by the start of performance.
3. Return Process and Documents:
   • BUYER shall notify the cancellation/return request to estore@hubek.com.tr or +90 212 711 66 66.
   • SELLER shall evaluate the request and respond to BUYER in writing or via e-mail. If the return is approved, the fee will be refunded to the BUYER within 14 days at the latest.

5. Fee Refund

1. Refund According to Payment Method:
   • Payments made by credit card will be made to the credit card or bank card again after the return is approved.
   • Payments made by EFT/Bank Transfer will be refunded to the bank account provided by the BUYER.
2. Refund Period:
   • The refund period starts from the SELLER’s approval of the cancellation or refund request and is completed within 14 days at the latest.
   • Due to the processes and procedures of banks, it takes 3-14 business days for the refund amount to be reflected in the BUYER’s account. may vary between.

6. Contact Information

Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. (HUBEK Aviation)
Address: Yakuplu mh. Hürriyet blv. Skyport Residence No:1/64 Beylikdüzü/İstanbul
Phone: +90 212 711 66 66
E-mail: estore@hubek.com.tr

7. Authorized Authority and Dispute Resolution

• In transactions made as a consumer, consumers may apply to provincial/district consumer arbitration committees or consumer courts.
• These conditions are subject to the laws of the Republic of Turkey and Istanbul Courts and Enforcement Offices are authorized to resolve disputes.

Last Updated: 27.12.2024

1. Login

This Privacy and Security Policy (“Policy”) explains how personal data collected on the estore.hubek.com.tr e-commerce platform (in short, the “Site”) operated by HUBEK Aviation under Fly Jet Aviation Education and Space Technologies LTD. ŞTİ. is used, shared and protected. This Policy applies to all services and products offered through the Site, including high school summer school, high school winter school, “Become a pilot for 1 day” event, school uniforms and books, and souvenirs.

2. Information We Collect

1. Personal Information:
   • Information such as name, surname, e-mail address, telephone number, billing address and delivery address requested during order transactions, reservations or registration.
   • Information such as username and password that you share when you create a member account.
2. Payment Information:
   • Card/bank information required for payment transactions are obtained and stored through third party service providers that provide secure payment infrastructure during the transaction in question. The Site does not store sensitive information such as credit cards or similar on its servers.
3. Technical Information (Log Records):
   • Information such as IP address, browser type, operating system, and visit time may be collected automatically.
   • Your behavior on the Site (navigation, clicks, etc.) may be analyzed.
4. Cookies:
   • Cookies may be used on the Site to improve your user experience and increase the performance of the Site. You can disable cookies from your browser settings; however, in this case, you may not be able to fully benefit from some features of the Site.

3. Use of Personal Data

• Order and Reservation Transactions: Your personal data is used for transactions such as completing your order, invoicing, delivery of products or services, and post-purchase support.
• Customer Support: We evaluate your requests in order to answer your questions, deal with your suggestions, and provide technical support.
• Marketing and Communication: In line with your explicit consent, we may send you announcements and campaigns regarding products or services that may be of interest to you via e-mail, SMS, or telephone. If you do not want to receive such messages, you can use the “Unsubscribe” link under the e-mail/message.
• Service Development and Analysis: Anonymous statistical analyses may be performed to monitor site performance, improve user experience and offer new services.

4. Sharing and Transfer of Data

1. Service Providers and Business Partners:
   • Only the data required for the execution of the relevant process is shared with third parties such as cargo companies, payment infrastructure providers, accounting, CRM and marketing automation solutions.
2. Legal Obligations:
   • In cases where current legislation requires or legal authorities request, we may be obliged to share data with relevant institutions and organizations.
3. Business Transfers:
   • In the event of a merger, acquisition or asset sale, user data may be transferred to the new legal entity or related party.

5. Data Retention Period

• Your personal data is stored for the period necessary to fulfill the purposes set out in this Policy, in accordance with legal retention and limitation periods. When the period expires or is no longer needed, the data is securely deleted or anonymized.

6. Security Measures

1. SSL/TLS Encryption:
   • The site uses an SSL/TLS certificate to secure data transmission.
2. Authorization and Access Controls:
   • Only authorized personnel can access the systems where your personal data is stored, and these personnel have a confidentiality agreement.
3. Payment Security:
   • Your card information is processed and stored by secure payment infrastructure providers that comply with international security standards (PCI-DSS).
4. Periodic Maintenance and Updates:
   • Regular daily updates to minimize server and software security vulnerabilities
5. Data Backup and Recovery:
   • Regular backup procedures are implemented to prevent data loss. We minimize possible data loss with emergency plans.

7. Cookie Policy

• Cookies are used to improve user experience, increase Site performance and personalize ads.
• You can prevent the use of cookies by changing your browser settings or prefer to receive a warning before cookies are stored.

8. Third Party Links

• The Site may contain links to third party sites. We state that we are not responsible for the privacy practices and content of these sites. We recommend that you review the privacy policies of third-party sites.

9. Children’s Privacy

• Applications for educational activities such as high school summer school, winter school or “Become a pilot for 1 day” events can be made through the site. In order for minors under the age of 18 to place orders/payments through the Site, the consent of a parent or legal representative is required.
• Personal data belonging to users under the age of 18 is processed only within the legal framework and for the purpose of conducting educational processes.

10. User Rights

• Right to Access: You have the right to request information regarding your personal data stored by us.
• Right to Rectify: If there are errors or omissions in your personal data, you can request their correction.
• Right to Erasure (Right to be Forgotten): You may request the deletion or anonymization of your data within the framework of legal requirements and legitimate interests.
• Right to Object: You may object to certain processing activities and request the restriction or cessation of these transactions.

Exercising these rights or you can reach us through the communication channels below to submit your questions.

11. Changes and Updates

• This Policy may be updated from time to time in line with legal requirements, changes in our business processes or new services. We always publish the current version on the Site and update the “Last Updated” statement at the top of the page.
• If we make significant changes, we may notify you through the Site or by sending a notification to your registered e-mail addresses.

12. Contact Information

Fly Jet Aviation Education and Space Technologies LTD. ŞTİ.
Address: Yakuplu mh. Hürriyet blv. Skyport Residence No:1/64 Beylikdüzü/İstanbul
Phone: +90 212 711 66 66
E-mail: estore@hubek.com.tr

For questions or requests regarding our Privacy and Security Policy, please contact us using the contact information above.

1. PARTIES

1. SELLER
   • Title: Fly Jet Aviation Education and Space Technologies LTD. STI.
   • Brand/School Name: HUBEK Aviation
   • Address: Yakuplu mh. Hürriyet blv. Skyport Residence No:1/64 Beylikduzu/Istanbul
   • Phone: (0212) 711 66 66
   • E-mail: estore@hubek.com.tr
     (Hereinafter referred to as “SELLER”)
2. BUYER
   • Name Surname / Title: …
   • Address: …
   • Phone: …
   • E-mail: …
     (Hereinafter referred to as “BUYER”) (hereinafter referred to as.)

SELLER and BUYER shall be referred to individually as “Party” and collectively as “Parties”.

2. SUBJECT OF THE AGREEMENT

The subject of this Agreement is the determination of the rights and obligations of the parties regarding the sale and performance of the products or services, the qualities and sales prices of which are specified below, that the BUYER orders electronically via the estore.hubek.com.tr (“Site”) website. This Agreement has been prepared in accordance with the provisions of the Consumer Protection Law No. 6502 and the “Regulation on Distance Contracts”.

Types of Products/Services

• High school summer school, high school winter school
• “Be a pilot for 1 day” event
• School uniforms and books
• Gifts
• All other training and flight service packages

BUYER accepts that he/she has read, understood and electronically approved all information regarding the basic characteristics, sales price, payment method, performance/delivery conditions of the contracted products/services.

3. PRODUCT/SERVICE INFORMATION SUBJECT TO THE CONTRACT

1. Product/Service Name: …
2. Unit Price (VAT included): …
3. Piece/Quantity: …
4. Total Sales Price (VAT included): …
5. Payment Method: Credit Card / Bank Card / EFT / etc.
6. Delivery / Performance Method:
   • For Physical Products: Delivery by cargo
   • For Service / Event / Training: Performance on the specified date and location / Online access etc.

During the ordering phase, the BUYER checks and approves the product/service and payment method he/she has chosen. The BUYER confirms that all information specified on the order creation and payment page is correct.

4. GENERAL PROVISIONS

1. Preliminary Information and Approval of the Agreement
   • BUYER accepts that he/she has placed an order after reading all the preliminary information regarding the basic characteristics, sales price, payment method and delivery/performance information of the contracted products/services on the Site and electronically approving this Distance Sales Agreement.
2. Order Process and Payment
   • BUYER makes the payment by selecting one of the payment methods specified on the Site.
   • The protection and secure processing of credit card/bank card information is provided by third party payment service providers that comply with international security standards.
3. Delivery and Performance Conditions
   • Physical Products: It will be delivered to the address specified during the order, via the cargo company, within 30 (thirty) days at the latest (except for force majeure reasons).
   • Education or Event Services: SELLER informs BUYER about the relevant training/event date, place and scope. BUYER will be able to receive the service/event on the specified date or on the calendar announced by SELLER.
4. Right of Withdrawal
   • General Rule: BUYER has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty.
   • Exceptions:
     • If the performance of the service starts with the BUYER’s approval before the expiration of the right of withdrawal (for example, instantly accessible online training), the right of withdrawal may expire.
     • Flight ticket, accommodation, entertainment/educational event reservations, etc. In exceptional cases listed in the law, the right of withdrawal may not be valid.
   • In order to exercise the right of withdrawal, it is sufficient for the BUYER to send the notice of withdrawal to the SELLER in writing or via a permanent data storage device.
   • The product/service fee will be refunded to the BUYER within 14 (fourteen) days after the notice of withdrawal reaches the SELLER. If the product is to be returned, the BUYER must ship the product with all accessories, invoice or delivery note to the address specified by the SELLER.
5. Other Returns and Exchangesim Conditions
   • In physical products, when damaged or defective goods are delivered, the BUYER must immediately notify the SELLER. The BUYER may use the optional rights specified in the law depending on the nature of the defect (exchange, repair, refund, etc.).
   • Cancellation/change conditions for education or event services may be arranged separately in the special conditions of the relevant program/campaign. This information is provided to the BUYER during or before the ordering phase.
6. Legal Notices and Liability
   • The BUYER is responsible for the accuracy of all personal and contact information entered during the ordering process. SELLER cannot be held responsible for additional costs or delivery problems that may occur due to incorrect or incomplete information.
   • SELLER reserves the right to change prices and content due to typographical errors or updates on the Site.
7. Force Majeure
   • In cases where the parties develop outside their control and prevent the performance of the contract, such as natural disasters, epidemics, war, terrorism, strikes, and states of emergency, the parties’ obligations are suspended. When the force majeure is eliminated, the contract continues to be performed; if performance becomes impossible, the contract may be terminated.
8. Competent Court and Dispute Resolution
   • Consumers may apply to Provincial or District Consumer Arbitration Committees and Consumer Courts regarding their complaints and objections.
   • For matters not regulated in this Agreement, the provisions of the relevant legal legislation (Law No. 6502 on the Protection of Consumers and Regulation on Distance Contracts) shall apply.

5. ENFORCEMENT

The BUYER declares that he/she has read, understood and accepted all the terms of this Agreement by marking “I have read and approved” before any purchase or reservation made on the Site. This Agreement shall enter into force on the date it is approved electronically by the BUYER.

SELLER
Fly Jet Aviation Education and Space Technologies LTD. STI.
(HUBEK Aviation)

BUYER
(Name Surname / Title)

Date: …/…/20…